Return and Refund Policy
We appreciate your purchase from our online store. If you are not entirely satisfied with your product, we're here to help. Please read our return and refund policy carefully below:
Returns
- If an order is canceled more than 1 hour after purchase, a 7% processing fee will be deducted from the refund.
- Returns are accepted within a 14-day period from the date of receiving your order.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
- The following items are not eligible for returns:
- Customized or made-to-order products.
- Final sale items.
- The customer is responsible for the shipping costs for returning the item.
Refunds
- Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If your refund is approved, the amount will be credited to the original payment method within 5 to 10 business days, depending on your bank or credit card provider's policies.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact us via email at service@emilys-essentials.store for instructions.
We reserve the right to modify this return and refund policy at any time without prior notice. All changes will be effective immediately upon posting on our website.
If you have any questions regarding our return and refund policy, feel free to contact us via this email address: service@emilys-essentials.store